In the following, we provide you with information about the collection of personal data when using this website. Personal data is all data that is personally relatable to you, including, but not limited to, name, address, e-mail addresses, user behaviour.

Section 1 Information on the Collection of Personal Data and Provider Identification

 (1) Controller acc. to Art. 4 (7) EU General Data Protection Regulation (GDPR) is DILO Armaturen und Anlagen GmbH, Frundsbergstr. 36 in 87727 Babenhausen, Germany, represented by its managing directors Christian Scheller and Peter Sieber; concerning that, cf. our Legal Notice.

(2) If you have questions on data protection, please contact our data protection officer:

by e-mail:       datenschutz(at)dilo-gmbh(dot)com

by mail:            DILO Armaturen und Anlagen GmbH
                          Data Protection Officer
                          Frundsbergstr. 36
                          87727 Babenhausen

Section 2 Your Rights When Using the Website

You have the right,

  • acc. to Art. 15 GDPR, to obtain access to your data retained by us that have been collected during your visit to the website.
  • acc. to Art. 16 GDPR, to request rectification of inaccurate data or completion of your personal data retained by us.
  • acc. to Art. 17 GDPR, to request the erasure of your personal data retained by us, unless processing is required for compliance with a legal obligation or for the establishment, exercise or defence of legal claims.
  • acc. to Art. 7 (3) GDPR, to withdraw your consent once given for the processing towards us at any time. This will have the consequence that we will no longer be allowed to continue any data processing that was based on this consent in the future. The lawfulness of any processing based on the consent will remain unaffected until it is withdrawn by the data subject.
  • acc. to Art. 20 GDPR, to receive your personal data, which you have provided to us, in a structured, commonly used and machine-readable format, or to transmit it to another controller.
  • acc. to Art. 18 GDPR, to obtain restriction of processing. We will restrict processing if the conditions of Art. 18 (1) GDPR are met.
  • acc. to Art. 21 GDPR, where your personal data is processed based on legitimate interests pursuant to the 1st sentence of point (f) of Art. 6(1) GDPR, to object to the processing of your personal data on grounds relating to your personal situation or where such objection is brought against direct marketing. In the latter case, you have a general right to object, which we will implement without any particular situation being stated.
  • acc. to Art. 77 GDPR, to lodge a complaint with the competent data protection supervisory authority if you consider that the processing of the personal data collected during your visit to our website infringes the General Data Protection Regulation. The supervisory authority in charge of DILO Armaturen und Anlagen GmbH is the Data Protection Authority of Bavaria for the Private Sector, Promenade 27, 91522 Ansbach, Germany,


Please address all requests for information, information enquiries or objections regarding data processing by e-mail to our data protection officer at or to the contact details specified under section 1.

Section 3 Data Security

We maintain current technical measures in order to ensure data security, in particular for the protection of your personal data against risks during data transfers as well as from access by third parties. These measures are adjusted in accordance with the state of the art.

Section 4 Handling of Personal Data

(1) Collection of Personal Data when Used for Information Purposes

1. If you only visit our website for informative purposes, i.e. if you do not register or otherwise transfer information to us, we will only collect the personal data that your browser transfers to our server. If you wish to view our website, we will collect the following data, which is technically necessary for us so that we are able to display our website and ensure its stability and security. The legal basis is the 1st sentence of point (f) of Art. 6 (1) GDPR (legitimate interests).

  • IP address
  • date and time of the request
  • time zone difference to the Greenwich Mean Time (GMT)
  • content of the request (specific page)
  • access status / HTTP status code
  • respective data quantity transmitted
  • website from which the request originates
  • browser
  • operating system and its interface
  • language and version of the browser software

2. In addition, when using the website, cookies will be stored on your computer if you have given your consent to such storage when accessing the website by clicking on the cookie banner. Cookies are small text files that are stored on your hard drive, as assigned accordingly by the browser that you use, which provide the party placing the cookie (thus, in this case, us) with certain information. Cookies cannot run programmes or transmit viruses to your computer. Their purpose is to make the web offering more user-friendly and effective overall. The legal basis is the 1st sentence of point (a) of Art. 6 (1) GDPR (consent).

You can configure your browser settings in line with your wishes. However, we would like to draw your attention to the fact that you might probably not be able to use all functions of this website in this case.

(2) Collection and Use of Personal Data when Using Functions of Our Website

Contact option by e-mail / contact forms

Should you have enquiries of any kind, we offer you the option to contact us using the e-mail address specified on the website or contact forms. Your communicated data will be processed to reply to your enquiry. In this context, any enquiries made by individuals not having their place of residence in Germany will be forwarded by us to the respective country representation.

The legal basis for the processing of such data transferred in the course of an enquiry is point (f) of Art. 6 (1) GDPR (legitimate interests).

If the purpose of the enquiry is to conclude a contract, an additional legal basis for processing is point (b) of Art. 6 (1) GDPR (performance of a contract).

Processing such personal data solely serves us to handle the contact.

The aforementioned data will be erased as soon as it is no longer required for achieving the purpose of its collection and no statutory retention periods apply. For data transmitted for processing the enquiry, this is the case when the relevant conversation with the user has come to an end. The conversation is also deemed terminated once it becomes clear from the circumstances that the relevant issue has been conclusively resolved.

The user has the possibility to object to data processing. The objection must be addressed to the contact details specified under no. 1. All personal data stored in the course of contact will be erased in this case.

We will use your e-mail address, in addition to enquiry processing purposes, to provide you by e-mail with information about similar goods/services as well as trade fair dates where you have given us your consent to do so acc. to the 1st sentence of point (a) of Art. 6 (1) GDPR.


(1) You can consent to subscribe to our newsletter, which provides you with information about our current interesting offers. The legal basis is the 1st sentence of point (a) of Art. 6 (1) GDPR.

(2) For the registration to our newsletter, we use the so-called double opt-in procedure. This means that, after specification of your e-mail address, we will send a confirmation e-mail to the specified e-mail address in which we ask you to confirm that you want to receive the newsletter. If you confirm your request for receipt of the newsletter, we will store your e-mail address until you unsubscribe from the newsletter. The storage exclusively serves the purpose of sending you the newsletter. Apart from that, we will - upon registration and confirmation - in each case store your IP address and the points of time in order to prevent any misuse of your personal data.

(3) Mandatory information for sending the newsletter is your e-mail address. The provision of further information is voluntary, and it will solely be used to personalise the newsletter.

(4) You may withdraw your consent to the transmission of the newsletter at any time. You can submit your withdrawal by clicking on the link provided in each newsletter e-mail, using this form on the website, or by sending a message to the contact details specified in the Legal Notice. The data provided by you will not be forwarded to third parties.

(5)  Please note that we will analyse opening and click rates pursuant to Art. 6(1) point (f) GDPR when sending the newsletter in order to improve our newsletter. For this analysis, the dispatched e-mails contain web beacons, also referred to as tracking pixels. These are one-pixel image files linking to our website, thereby giving us the possibility to analyse the opening and click rates of the newsletter subscribers. Such tracking will not be possible if you have disabled the display of images in your e-mail programme by default. In this case, however, the newsletter will not be displayed to you in its entirety, and you will probably not be able to use all functions provided. If you have the images be displayed manually, the tracking procedure mentioned above will be used.

Section 5 Use of Google Analytics

(1) This website uses Google Analytics, a web analysis service of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics uses so-called “cookies”, i.e. text files which will be stored on your computer and will allow for an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the US and stored there. If the IP anonymisation is activated on this website, your IP address will be shortened beforehand by Google within member states of the European Union or in other signatory states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the US and shortened there. On behalf of the operator of this website, Google will use this information to analyse your use of the website, to compile reports on the website activities and to provide other services relating to the use of the website and the Internet to the website operator.

(2) This website uses Google Analytics with the “_anonymizeIp()” extension. In this way, IP addresses will be further processed in a shortened form, making it thus impossible to link it to a particular individual.

(3) The IP address transmitted by your browser within the framework of Google Analytics will not be amalgamated with any other data of Google.

(4) You can prevent the storage of such cookies by changing the settings of your browser software accordingly; however, we would like to draw your attention to the fact that you might not be able to use all functions of this website to the fullest extent in this case.

(5) In addition, you can prevent the gathering of the data created by the cookie and related to your use of the website (incl. your IP address) to Google as well as the processing of such data by Google by downloading and installing the browser plug-in available at the following link:

(6) Should you access our page via a mobile terminal (smartphone or tablet), you will need to click on this link [external] instead in order to prevent future tracking by Google Analytics on this website. This alternative may also be chosen instead of the abovementioned browser add-on. By clicking on the link, an opt-out cookie will be placed on your browser which will only be valid for this browser and this domain. Should you erase the cookies in this respective browser, the opt-out cookie will be erased as well. You will therefore need to click on the link again.

(7) We use Google Analytics to analyse and make regular improvements to the use of our website. With the statistics that we obtain, we can improve our offering and make it more interesting for you as user. For the exceptional cases in which personal data is transferred to the USA, Google has agreed to comply with the EU-US Privacy Shield, The legal basis for the use of Google Analytics is the 1st sentence of point (a) of Art. 6 (1) GDPR (consent).

(8) Information of the third-party provider: Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland, fax: +353 (1) 436 1001. Terms of Use:, Overview of Data Protection: and Privacy Policy:

Section 6 Embedding of Google Maps

(1) We embed the maps from the “Google Maps“ service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. To provide the map material, Google processes data technically required for that purpose.

(2) Embedding the Google Maps service is necessary to design our website in line with demand. This is also our legitimate interest in data processing acc. to point (f) of Art. 6 (1) GDPR (legitimate interests).

(3) Further data processing is the responsibility of Google LLC. Further information on the handling of your data by Google can be found at

Section 7 Use of Social Media Buttons with “Shariff”

On our website, we allow you to make use of so-called “social media buttons”. To protect your data, we rely on the “Shariff” solution during the implementation. “Shariff” will replace the usual ‘Share’ buttons provided in social media networks, protecting thus the user’s surfing habits.

“Shariff” will solely embed these ‘Share’ buttons of the social media networks on our website into a graphic containing a link to the corresponding social media network. By clicking on the corresponding graphic, you will be forwarded to the service of the respective provider.

The Shariff button will not establish any direct contact between the social media network and the visitors of the website before the visitor has actively clicked on the button. Only then will your data be forwarded to the respective social media network. If the Shariff button is not clicked, in turn, there will be no exchange between you and the social media networks. To obtain information on the collection and use of your data in social media networks, please refer to the respective Terms of Use of the different providers. More information on the Shariff solution (in the German language) can be found here: The legal basis for embedding social media buttons is point (f) of Art. 6 (1) GDPR (legitimate interests).

We have embedded the social media buttons of the following companies in our website:

a) Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland;, special information about data collection at Instagram:

b) LinkedIn Ireland Unlimited Company Wilton Place, Dublin 2, Ireland, privacy policy:

Section 8 Embedding of YouTube Videos

We have embedded directly playable videos on different topics in our online offering. These videos are hosted on our server. When the videos are played, the data mentioned under section 4 (1) no. 1 of this Policy will be transmitted. The legal basis is point (f) of Art. 6 (1) GDPR (legitimate interests).

 Section 9 Use of the Google Tag Manager

The website uses the Google Tag Manager, a service of Google Inc. (“Google”). This service allows to manage website tags using an interface.

The Tag Manager tool itself (which implements the tags) is a cookie-free domain and does not collect personal data. The tool triggers the implementation of other tags that may collect data for their part. Google Tag Manager does not access these data. In case of deactivation on domain or cookie level, it remains in effect for all tracking tags that were implemented using Google Tag Manager.

Section 10 Privacy Notice on the Provision of Services

(1) We process personal data obtained by us from you in the course of our business relationship in line with the provisions of the European General Data Protection Regulation (GDPR) based on points (a), (b) and (c) of Art. 6 (1). This includes customer master data, such as information on name and address, communication data, profession and economic sector, professional status, order data, contract master data, contract billing and payment data, customer history.

In addition, we process - where required for the provision of our services - personal data which we obtain from publicly accessible information channels, such as trade press or company websites.

(2) Your personal data will be erased after order processing and expiry of the statutory retention period for business documents (six or ten years in accordance with Section 257 Para. 4 HGB (German Commercial Code), Section 147 Para 3 AO (Fiscal Code of Germany), Section 14b UStG (German VAT Act)), unless it is required for the establishment, exercise or defence of legal claims.

(3) During the course of our business relationship, you are only required to provide such personal data as is required for the provision of services or documentation obligations in accordance with clause 1.

(4) During the course of the business relationship, your data can be accessed by those of our employees that require such data for the fulfilment of our contractual and legal obligations.

Section 11 Privacy Notice on the Facebook Presence

The company makes use of the technical platform and the services of Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. Our Facebook presences serves to improve the active communication with our customers and prospects. The legal basis for this is point (f) of Art. 6 (1) GDPR.

According to a ECJ judgement of 05/06/2018, the operator of a Facebook page and Facebook are jointly responsible for the processing of personal data.

If our Facebook page is accessed, Facebook will record, i. a., your IP address and other information that exists on your computer in the form of cookies. This information will be used to provide us, as operator of the Facebook pages, with statistical information about how the Facebook page is used. Detailed information regarding this is provided by Facebook at the following link: We do not have any influence on the generation and presentation of the information.

The data collected about you in this context will be processed by Facebook Ltd. and may be transmitted to countries outside the European Union. The information received and its use by Facebook is described by Facebook in general terms in its Privacy Policy. The Facebook Privacy Policy also contains information about options to contact Facebook and on the setting options for advertisements. The Privacy Policy is available at the following link: The full data use policy of Facebook can be found here:

The way in which Facebook uses the data from the visit to Facebook pages for own purposes, the extent to which activities on the Facebook page are assigned to individual users, the period for which Facebook retains such data and as to whether data from a visit to the Facebook page will be forwarded to third parties are not conclusively and clearly indicated by Facebook and is not known to us either.

When accessing a Facebook page, the IP address assigned to your terminal will be transmitted to Facebook. According to Facebook, this IP address will be anonymised (for “German” IP addresses) and erased after 90 days. Moreover, Facebook will store information about the terminals of its users (e.g. as part of the “login notification”), which may allow Facebook to assign IP addresses to individual users.

If you, as user, are currently logged into Facebook, your terminal contains a cookie with your Facebook ID. This enables Facebook to track that you have accessed this page and how you have used it. This also applies to all other Facebook pages. Facebook buttons embedded in websites enable Facebook to record your visits to these website pages and to assign them to your Facebook profile. Using this data, contents or advertising can be offered tailored to your needs.

You can avoid this by logging out of Facebook or disabling the “remain logged in” function, erasing the cookies on your device and closing and restarting your browser. In this way, Facebook information allowing to directly identify you will be erased. You can thus use our Facebook page without your Facebook ID being disclosed. If you access interactive functions of the page (Like, Comment, Share, Messages, etc.), you will see a Facebook login mask. Following your login, Facebook can identify you as a specific user again.

Information on how you can manage or erase information existing about you can be found on the following Facebook support pages:

Facebook has taken on primary responsibility for the processing of Insights data and, i. a., for the exercise of the data subject rights acc. to Art. 15 et seqq. GDPR. If you have information enquiries or other questions regarding your rights, such as the erasure of data, please address them directly to Facebook, since only Facebook has full access to your user data. If we receive related enquiries directly from you, we will forward them to Facebook.

We do not collect and process any further data from your use of the company’s own Facebook page.

Section 12 Social media profiles on LinkedIn and Instagram

We maintain profiles on the social media networks LinkedIn and Instagram in order to communicate with users who are registered there and inform them about our products, services, and news. The privacy notices and terms of use of the respective social media providers apply for your use of and access to our profile on the respective network.

The processing of your personal data when visiting our profiles on LinkedIn and Instagram is done on the basis of our legitimate interest in a varied external presentation of our company and the use of an efficient information source, as well as in communicating with you. The legal basis is point (f) of Art. 6(1) of the GDPR. If you have given consent to the controller of the social network for the processing of your personal data, then the legal basis is point (a) of Art. 6(1) of the GDPR.

We have no influence over the processing of personal data by the relevant social media provider. As a rule, when you visit our profiles, the social media provider will save cookies in your browser which store your user behaviour and/or your interests for the purposes of market research and advertising. For detailed information about data processing during the use of our social media profiles and about your rights, please see the social media provider’s privacy policies:

Instagram (provider: Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland) – Privacy policy/ opt-out:

LinkedIn (provider: LinkedIn Ireland Unlimited Company Wilton Place, Dublin 2, Ireland) – Privacy policy:, cookie guidelines and opt-out:

Section 13 Obligation to Provide Data

You are not obliged by law to provide data. If you do not provide personal data, however, you will not be able to use certain functions of our website.

Section 14 Existence of Automated Decision-Making Including Profiling

We do not use any such procedure.

Section 15 Amendments to the Privacy Policy

Due to our website and related offerings being developed further or amended legal or official regulations, it may become necessary to amend this Privacy Policy.